Contact Us
Whether you have spotted an outdated detail, want to ask about how we rank the highest payout online casinos, or simply want to tell us we've missed a brand worth covering, this is the page for it. We read every message that comes in through yourphnompenh.com, and this page explains the best way to reach us and what we can actually help with.
What we can help with
Social Casinos is an independent review and comparison resource for Canadian players researching online casinos, with a particular focus on payout speed, game selection and bonus value. We're happy to hear from readers on topics such as:
- Corrections to a review — bonus terms, payout times or licensing details that have changed
- Questions about how we arrived at our editorial ratings for a particular casino
- Suggestions for a Canadian-facing casino brand we haven't yet reviewed
- General feedback on the site, its content or its usability
We are not able to process deposits, withdrawals, account verification or complaints on behalf of any casino operator. If you have an issue with an actual account — a delayed withdrawal, a locked bonus, or a verification hold — that has to go through the casino's own support team, since we have no access to player accounts and no authority over how an operator handles them.
Before you get in touch about a specific casino
If your message relates to one of the brands featured on this site — read more about who we are for context on how we operate — it helps to have a few details ready: the casino name, the province you're playing from, and roughly when the issue occurred. This lets us point you in the right direction faster, even though we can't intervene directly in disputes between a player and an operator.
For account-specific problems, most licensed Canadian-facing casinos publish a dedicated support email or live chat option directly on their site — that's always the fastest route to a resolution, since their support desk can actually see your account.
Player protection and account concerns
If your reason for getting in touch touches on spending, time spent playing, or general concerns about gambling habits — either your own or someone else's — we'd point you first to our responsible gambling page, which covers self-exclusion tools, deposit limits and where to find independent support services available to players in Canada. We take this seriously and would rather guide you to the right resource than leave a message unanswered.
How we handle your message
We aim to read and respond to messages in the order they arrive. A few things that help us give you a useful answer:
- Be specific about which page or casino your message relates to
- Include any relevant dates, screenshots or reference numbers if the query is about a factual correction
- Let us know if you're asking as a player, a journalist, or an industry contact — the answer can differ depending on context
We don't guarantee a reply time, and we can't promise a resolution to third-party disputes — but every genuine message gets read.
A note on our reviews and independence
Social Casinos may earn commission when readers click through to a casino from this site and sign up. That relationship never decides our rankings or ratings — operators cannot pay for a better position, and any drawback we've identified in a review stays in the review regardless of commercial terms. If you ever think a review reads as more favourable than the facts support, that's exactly the kind of feedback we want to hear.
For details on how the site itself operates, including our terms of use, see our Terms and Conditions page.
Getting in touch
Use the contact details or form provided elsewhere on this page to send your message. There's no need to follow up immediately after sending — we work through enquiries steadily and will come back to you once we've looked into your question properly.